SALESFORCE CERTIFICATIONS SALESFORCE-CERTIFIED-ADMINISTRATORSalesforce Certified Administrator - Practice Questions - Post 1
1. Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity. Where Should an administrator update the option in the picklist?
Page: Page 1
Option A: Fields and relationships
Option B: Related lookup filters
Option C: Record Type
Option D: Picklist value sets
Answer(s): 3
Explanation: Not available
2. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop. What would cause this?
Page: Page 1
Option A: The flow is a screen flow.
Option B: The version of the flow is inactive.
Option C: The flow is a before save flow.
Option D: The version of the flow is activated.
Answer(s): 3
Explanation: Not available
3. An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal?
Page: Page 1
Option A: Process Builder
Option B: Approval Process
Option C: Outbound Message
Option D: Flow Builder
Answer(s): 4
Explanation: Not available
4. The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services teamon the Lightning record page layout. What should the administrator use to fulfil this request?
Page: Page 1
Option A: Sharing settings
Option B: Page Layout Assignment
Option C: Component Visibility
Option D: Record Type Assignment
Answer(s): 3
Explanation: Not available
5. The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past. What should an administrator configure to meet this requirement?
Page: Page 2
Option A: Assignment Rule
Option B: Validation Rule
Option C: Field-Level Security
Option D: Approval Process
Answer(s): 2
Explanation: Not available
6. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting. Which two options should the administrator configure to meet these requirements? Choose 2 answers
Page: Page 2
Option A: Customize Campaign Member Role.
Option B: Add the Campaign Member related list to the Opportunity page layout.
Option C: Customize Campaign Role.
Option D: Customize Opportunity Contact Role.
Answer(s): 4,5
Explanation: Not available
7. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated? Choose 2 answers
Page: Page 2
Option A: Create a custom picklist field on Contact.
Option B: Update the picklist value with a validation rule.
Option C: Map the picklist field on the Lead to the Contact.
Option D: Set the picklist field to be required on the Lead Object.
Answer(s): 1,3
Explanation: Not available
8. Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the current implementation?
Page: Page 2
Option A: Reduce the number of case status values to five.
Option B: Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
Option C: Review which status choices are needed for each record type and create support processes for each that is necessary.
Option D: Edit the status choices directly on the record type.
Answer(s): 3
Explanation: Not available
9. When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched. Which automation tool should an administrator use to build this discount calculator screen?
Page: Page 3
Option A: Flow Builder
Answer(s):
Explanation: Not available
13. Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? Choose 2 answers
Page: Page 4
Option A: The report needs to be refreshed.
Option B: The dashboard needs to be refreshed.
Option C: The current user does not have access to the report folder.
Option D: The running dashboard user and viewer have different permissions.
Answer(s): 2,4
Explanation: Not available
14. The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign. Which two solutions should the administrator use to modify the picklist field values? Choose 2 answers
Page: Page 4
Option A: Add the Campaign Member Statuses related list to the Page Layout.
Option B: Edit the picklist values for the Campaign Status in object Manager.
Option C: Mass modify the Campaign Member Statuses related list.
Option D: Modify the picklist value on the Campaign Member Statuses related list
Answer(s): 1,2
Explanation: Not available
15. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers
Page: Page 4
Option A: Contract
Option B: Case
Option C: Ticket
Option D: Request
Answer(s): 1,2,5
Explanation: Not available
16. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time. What tool should the administrator use to replace the workflow rules?
Page: Page 4
Option A: Quick Action Flow
Option B: Before Save Flow
Option C: Scheduled Flow
Option D: Screen Flow
Answer(s): 2
Explanation: Not available
17. Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages. How Should the administrator configure this requirement?
Page: Page 5
Option A: Create three sales processes. Create three record types and one page layout.
Option B: Create one sales process. Create three record types and three page layouts.
Option C: Create three sales processes. Create three record types and three page layouts.
Option D: Create one sales process. Create one record type and three page layouts.
Answer(s): 3
Explanation: Not available
18. The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement?
Page: Page 5
Option A: Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
Option B: Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
Option C: Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
Option D: Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.
Answer(s): 4
Explanation: Not available
19. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value?
Page: Page 5
Option A: Table
Option B: Stacked Bar
Option C: Donut
Option D: Gauge
Answer(s): 4
Explanation: Not available
20. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is. Which tool should an administrator use to accomplish this?
Page: Page 5
Option A: Data Loader
Option B: Mass Transfer Tool
Option C: Data Import Wizard
Option D: Dataloader.io
Answer(s): 2
Explanation: Not available
21. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should an administrator configure to meet these requirements?
Page: Page 6
Option A: Validation rules that ensure that users are entering accurate sales stage information.
Answer(s):
Explanation: Not available
25. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000. What should the administrator configure to meet this requirement?
Page: Page 7
Option A: Set up Big Deal Alerts for the amount.
Option B: Enable Opportunity Update Reminders
Option C: Opportunity warning in Kanban View.
Option D: Key Deals component on the homepage
Answer(s): 1
Explanation: Not available
26. Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected. How should the administrator accomplish this goal?
Page: Page 7
Option A: Make Lead Source a dependent picklist to the Opportunity stage field.
Option B: Configure a validation rule requiring Lead Source when the stage is set to closed won.
Option C: Change the Opportunity stage field to read only on the page layout.
Option D: Modify the Opportunity stage a dependent picklist to the Lead source field.
Answer(s): 2
Explanation: Not available
27. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?
Page: Page 7
Option A: Assignment Rule
Option B: Case Escalation Rule
Option C: Omni-Channel Supervisor
Option D: Formula Field
Answer(s): 2
Explanation: Not available
28. Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field. Which two options should the administrator recommend to help simplify the process? Choose 2 answers
Page: Page 7
Option A: Add a path for stage to the opportunity record page.
Option B: Use a Kanban list view for Opportunity.
Option C: Configure an auto launched flow for Opportunity editing.
Option D: Create a simplified Opportunity page layout.
Answer(s): 2,3
Explanation: Not available
29. A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should the administrator utilize to import the records to salesforce?
Page: Page 8
Option A: Dataloader.io
Option B: Data Loader
Option C: Manual Import
Option D: Data Import Wizard
Answer(s): 4
Explanation: Not available
30. An administrator created a record trigger flow to update contacts. How should the administrator reference the values of the active record the flow is running on?
Page: Page 8
Option A: Use the {!Contact.Id} global variable.
Option B: Use the {!Account.Id} record variable.
Option C: Use the $Record global variable.
Option D: Use the Get Records element to find the Id.
Answer(s): 3
Explanation: Not available
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