SALESFORCE CERTIFICATIONS Certified Sales Cloud ConsultantCertified Sales Cloud Consultant - Practice Questions - Post 22
1. Cloud Kicks is implementing Enterprise Territory Management for its retail sales. The Sales Director wants to organize Territories based on their characteristics. How can the Consultant meet this requirement?
Page: Page 16
Option A: Create a Territory Hierarchy, and set allocations and assignments.
Option B: Create a Territory Management Model with Territory Hierarchy and with priority.
Option C: Create a Territory Types with priority and then create a Territory based on Territory Types.
Option D: Create a Territory Model with Territory Hierarchy and set allocations.
Answer(s): 2
Explanation: Not available
SEO Keywords: SEO keywords not available
2. In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create. Which two actions should the Consultant recommend to create a solution? (Choose two.)
Page: Page 16
Option A: Use Process Builder with an Action Type of Follow Chatter when a record is created or edited.
Option B: Turn on the Chatter feed settings that enable users to automatically follow records that they create.
Option C: Create a report with newly created Opportunities and have sales management subscribe to the report.
Option D: Turn on the Chatter feed settings that enable stage notifications to opportunity owners.
Answer(s): 2,4
Explanation: Not available
SEO Keywords: SEO keywords not available
3. Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to know which territory has the most closed deals in a month. The territory hierarchy has three branches with child territories, with forecast managers assigned to a few of them. Which two actions can forecast managers perform? (Choose two.)
Page: Page 16
Option A: They can share their forecast with any external user.
Option B: They can add territories to the hierarchy.
Option C: They can see all of their territory forecasts in a single-page summary view.
Option D: They can share their forecast with any Salesforce user.
Answer(s): 3,4
Explanation: Not available
SEO Keywords: SEO keywords not available
4. The Sales Director at Cloud Kicks noticed that while Lead conversion rates were high, Opportunities were not moving through the sales cycle. Many of the contacts that were converted had no phone, email, or background information captured. Which three solutions can be used to improve the quality of Leads being converted? (Choose three.)
Page: Page 16
Option A: Mandate that all Lead data must be reviewed prior to being created in Salesforce.
Option B: Review Lead conversion mapping to ensure necessary fields are mapped correctly.
Option C: Create a validation rule to check that necessary information is complete upon Lead conversion.
Option D: Implement a trigger that warns the user of incomplete information during Lead conversion.
Answer(s): 2,3,5
Explanation: Not available
SEO Keywords: SEO keywords not available
5. Cloud Kicks frequently has multiple sales representatives that collaborate on an Opportunity and needs Salesforce to allocate credit to each sales representative in order to track against a sales quota. Which Salesforce feature satisfies this requirement?
Page: Page 17
Option A: Public Groups
Answer(s):
Explanation: Not available
SEO Keywords: SEO keywords not available
6.
Page: Page 17
Answer(s):
Explanation: Not available
SEO Keywords: SEO keywords not available
7.
Page: Page 17
Answer(s):
Explanation: Not available
SEO Keywords: SEO keywords not available
8.
Page: Page 17
Answer(s):
Explanation: Not available
SEO Keywords: SEO keywords not available
9. Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region, and they will be out of the office on holiday. Which best practice should the Consultant recommend to overcome this obstacle?
Page: Page 18
Option A: Set up a training session for just the European region and run the scheduled training.
Option B: Talk to the manager of that region and tell them how important training is and that they should come.
Option C: Run the training as planned and record it so the other users can watch the video.
Option D: Move training for all users to the following week and communicate the change.
Answer(s): 4
Explanation: Not available
SEO Keywords: SEO keywords not available
10. Cloud Kicks' VP of Technology wants to start using Salesforce for all of the sales team's automation. 70 million records were all migrated from a legacy database to the data warehouse that will be synced with Salesforce. Cloud Kicks wants to be able to search and cross-reference records with the original source database. What should a Consultant recommend to meet this requirement?
Page: Page 18
Option A: Use the standard External ID field and map this to the current record ID value.
Option B: Use a custom field named External ID and map this to the current record ID value.
Option C: Use a custom External ID field and map this to the original record ID value.
Option D: Use the standard External ID field and map this to the original record ID value.
Answer(s): 3
Explanation: Not available
SEO Keywords: SEO keywords not available
11. Cloud Kicks has purchased a list of prospects and wants sales representatives to begin to contact and measure the Return On Investment (ROI) of the people in the purchased list. Which solution should the Consultant recommend?
Page: Page 18
Option A: Create a new custom object for purchased leads.
Option B: Create a campaign for this list, import the list as leads, and add them to the campaign.
Option C: Import the list as new leads using the import wizard.
Option D: Import the list as new leads and update the lead source to ×’€Purchased Lead.×’€
Answer(s): 2
Explanation: Not available
SEO Keywords: SEO keywords not available
12. What are two considerations for enabling multiple currencies at Cloud Kicks? (Choose two.)
Page: Page 18
Option A: Once enabled, multiple currencies cannot be disabled.
Option B: Reports on these objects support multiple currencies: Accounts, Opportunities, Lead, Case, and Opportunity product schedules.
Option C: After enablement, primary currency displays in the parenthesis and the secondary amount displays as usual.
Option D: Changing the exchange rate automatically updates the converted amount on all records, except the closed Opportunities.
Answer(s): 1,2
Explanation: Not available
SEO Keywords: SEO keywords not available
13. A Consultant arrives for a requirements workshop, but key resources are absent. What is the likely reason the key resources are absent?
Page: Page 19
Option A: The purpose and scope were not defined.
Option B: The resources were not on the Project kick-off.
Option C: The project plan did not receive sign-off.
Option D: The proper roles, resources, and risks were not identified.
Answer(s): 4
Explanation: Not available
SEO Keywords: SEO keywords not available
14. The VP of Sales at Cloud Kicks wants to automate the process of reassigning Accounts when an Account owner gets transferred to a different team or region. The VP wants reassignment to be based on the Account status and confirmation that the new Account owner is informed of their new Account inheritance. Which two strategies can the Consultant use to design the solution? (Choose two.)
Page: Page 19
Option A: Use Flow Builder for capturing Account details, design an element to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
Option B: Use Process Builder for capturing Account details, design workflow rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
Option C: Use Process Builder for capturing Account details, design nodes to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
Option D: Use Flow Builder for capturing Account details, define Account assignment rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
Answer(s): 1,3
Explanation: Not available
SEO Keywords: SEO keywords not available
15. Cloud Kicks wants to integrate back-end systems with Salesforce. They track the `Shoe of the Month` product shipments to each customer and the associated tracking information is stored in a back-end tracking system. Which set of objects are critical for this integration?
Page: Page 19
Option A: Custom object ×’€Status×’€, Opportunity, Lead, Account, Product
Option B: Custom object ×’€Status×’€, Opportunity line item, Product
Option C: Custom Lightning Component, Opportunity, Product
Option D: Custom Lightning Component, Opportunity, Lead, Product
Answer(s): 2
Explanation: Not available
SEO Keywords: SEO keywords not available
16. Cloud Kicks uses Chatter to collaborate corporate-wide. Sales representatives are getting too many items showing on their feed, so it's hard to sort through to find items that are high priority or need the sales representative's immediate attention. Which solution should the Consultant recommend?
Page: Page 19
Option A: Create a Chatter Feed page layout.
Option B: Create Chatter topics.
Option C: Increase Chatter Feeds bookmark limit.
Option D: Increase the Chatter follower limit.
Answer(s): 2
Explanation: Not available
SEO Keywords: SEO keywords not available
17. Cloud Kicks has a custom object, Projects, that has a Lookup relationship to the Opportunity object. How can the Consultant build a report that contains data from both the Project and Opportunity objects?
Page: Page 20
Option A: Dashboards
Option B: Matrix Reports
Answer(s):
Explanation: Not available
SEO Keywords: SEO keywords not available
18.
Page: Page 20
Answer(s):
Explanation: Not available
SEO Keywords: SEO keywords not available
19.
Page: Page 20
Answer(s):
Explanation: Not available
SEO Keywords: SEO keywords not available
20.
Page: Page 20
Answer(s):
Explanation: Not available
SEO Keywords: SEO keywords not available
21. Cloud Kicks has sales teams distributed across global regions. The direction from sales leadership is to define access to dashboards based on region. For example, users within the region have access to regional dashboards, while the leadership team has access to global dashboards. What should the Consultant recommend to meet this requirement?
Page: Page 21
Option A: Create region-based sales groups, one leadership group, and one Dashboard folder with View access.
Option B: Create one Dashboard folder for all regions for both sales and the leadership team with View access.
Option C: Create one Dashboard folder for all regions' sales team and one Dashboard folder for the leadership team.
Option D: Create Dashboard folders for each regional sales team and one Dashboard folder for the leadership team.
Answer(s): 4
Explanation: Not available
SEO Keywords: SEO keywords not available
22. Cloud Kicks' sales productivity is on the decline, while its competitors are doing great. The Consultant has suggested Einstein Opportunity Insights. Which three insights can this provide? (Choose three.)
Page: Page 21
Option A: Sentiment Analysis
Option B: Deal Prediction
Option C: Key Moments
Option D: Opportunity Representative Score
Answer(s): 2,3,5
Explanation: Not available
SEO Keywords: SEO keywords not available
23. Cloud Kicks uses channel partners for selling and servicing its `Shoe of the Month` club. As the number of Leads has increased, Cloud Kicks has seen a decrease in partner satisfaction regarding the quality of Leads, and a noticeable decrease in the Lead conversion rate. What can be done to increase partner satisfaction with the Leads being shared?
Page: Page 21
Option A: Configure Einstein Insights prior to Leads routing to the partner channel.
Option B: Utilize the Partner Lead Validator to populate a Lead score and assign to a partner channel queue.
Option C: Configure a cross-object validation rule to ensure that all fields on the Lead record are populated with data.
Option D: Utilize the Lead score on the Find Duplicate button, and then assign the Leads with a score in the high category.
Answer(s): 5
Explanation: Not available
SEO Keywords: SEO keywords not available
24. During the Cloud Kicks Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training. What is the likely cause of these complaints?
Page: Page 21
Option A: Cloud Kicks did not gain buy-in during the Analyze phase and they did not build buzz during the Build and Validate phase.
Option B: Cloud Kicks did not gain buy-in during the Design phase and the solution was not designed.
Option C: A training plan was not made during the Validate phase and buzz was not generated during the Design and Validate phase.
Option D: A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.
Answer(s): 4
Explanation: Not available
SEO Keywords: SEO keywords not available
25. Cloud Kicks' high-value opportunities are becoming delayed in the approval process because sales managers' approval requests go unnoticed for various reasons. Cloud Kicks wants to streamline the approval process and give sales managers more ways to approve Opportunities in a timely manner. Which two strategies should the Consultant recommend to improve the approval process? (Choose two.)
Page: Page 22
Option A: Create a process builder to automatically approve high-value Opportunities.
Option B: Enable one-click approval from report results that returns high-value Opportunities.
Option C: Create a dashboard of pending approvals and add it to the Chatter feed.
Option D: Enable approvals by email for the approval process for high-value Opportunities.
Answer(s): 4,5
Explanation: Not available
SEO Keywords: SEO keywords not available
26. Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages. Which solution should the Consultant recommend?
Page: Page 22
Option A: Configure a dashboard that shows Opportunities that have not moved stages for 30 days, and provide training to those Opportunity owners.
Option B: Use Path to provide guidance for key Opportunity stages.
Option C: Advise sales representatives to post on Chatter so the sales team can collaborate to move Opportunities along the pipeline quicker.
Option D: Use Process Builder to send emails to sales representatives when Opportunities reach key stages, providing detailed information on what they need to do to move the Opportunities to the next stage(s).
Answer(s): 2
Explanation: Not available
SEO Keywords: SEO keywords not available
27. Cloud Kicks has recently migrated from Salesforce for Outlook to Lightning Sync. While migrating, Salesforce for Outlook hasn't been disabled for Lightning Sync users. There are some conflicting settings in both Outlook configuration and Lightning Sync configuration. What happens as a result if there are any conflicts?
Page: Page 22
Option A: Salesforce gives preference to Lightning Sync settings.
Option B: Salesforce stops the sync and reports the errors.
Option C: Salesforce gives preference to Salesforce permission settings.
Option D: Salesforce gives preference to Salesforce for Outlook settings.
Answer(s): 1
Explanation: Not available
SEO Keywords: SEO keywords not available
28. Cloud Kicks recently released a custom Action for Competitor Notes, that will prompt sales representatives to provide information about competitors for Opportunities. The sales representatives reported that even though the Action works well on their desktop, they cannot see the Action on their mobile app. What is required to fix this problem?
Page: Page 22
Option A: Edit the Action to make it available for the mobile app.
Option B: Edit the Visualforce to make it available for the mobile app.
Option C: Edit the Page Layout to include a custom link to the Action.
Option D: Edit the Page Layout to include the Action.
Answer(s): 4
Explanation: Not available
SEO Keywords: SEO keywords not available
29. The sales director at Cloud Kicks does not want users viewing each other's Opportunities, but wants users to check to see that the Account does not already exist prior to creating a new Account. Which Organization-Wide Default should the Consultant recommend?
Page: Page 23
Option A: Set Account to Public Read Only, and Opportunity to Public Read Only.
Answer(s):
Explanation: Not available
SEO Keywords: SEO keywords not available
30.
Page: Page 23
Answer(s):
Explanation: Not available
SEO Keywords: SEO keywords not available
Post a Comment